Policies

Shipping Policy

How and where we dispatch research materials. [REVIEW: confirm couriers, lead times, and destination list with operations & counsel]

Dispatch & processing

Orders are processed once payment has cleared. Orders placed before 2:00pm GMT on a business day are typically dispatched the same day; orders after that, or at weekends/UK bank holidays, are dispatched the next business day. All items are shipped from the United Kingdom under cold-chain conditions where required.

UK delivery

UK orders are sent via tracked courier. Free standard shipping applies to orders over £100; otherwise a flat shipping charge is shown at checkout. Estimated delivery is 1–2 business days after dispatch. [REVIEW: confirm carrier, rates, and any excluded postcodes — e.g. Channel Islands, Scottish Highlands, Northern Ireland]

International delivery & destination restrictions

We only ship to destinations where the specific product may lawfully be supplied as a research material. Availability varies by country and by product, and certain compounds are restricted to the UK only or are unavailable to some destinations. Restricted items are removed before payment at the address step. It is the customer's responsibility to ensure that import of a research material is lawful in their jurisdiction; customs duties and import taxes, where applicable, are the customer's responsibility.

[REVIEW: counsel must confirm the per-country, per-product shipping matrix — particularly any shipments into the United States, where additional FDA/customs considerations apply.]

Lost or delayed shipments